Shipping Policy

Shipping Policy for Kelly Logan Natural Hair Essentials

Last Updated: April 21, 2025

At Kelly Logan Natural Hair Essentials, we are committed to delivering your hair care products promptly and securely. This Shipping Policy outlines the details of our shipping process, including costs, delivery times, and other important information. By placing an order on our website www.kellyloganhair.com, you agree to the terms of this Shipping Policy.

1. Shipping Destinations

We currently ship to the following destinations:

• United States (including Alaska, Hawaii, and U.S. territories)
• Canada
  

Please note that some products may have shipping restrictions due to local regulations or product specifications (e.g., aerosol products). If your location is not listed, contact us at info@kellyloganhair.com to inquire about shipping availability.

2. Shipping Methods and Costs

We partner with trusted carriers such as USPS, FedEx, and UPS to ensure reliable delivery. Shipping costs are calculated based on the weight of your order, your delivery address, and the selected shipping method. Available shipping options and their estimated costs will be displayed at checkout.

• Free Shipping: Free standard shipping is available on orders over $50 to the contiguous United States. Exclusions may apply for oversized items or remote locations.

Shipping costs exclude any applicable taxes, customs duties, or import fees, which are the responsibility of the customer (see Section 5).

3. Order Processing

• Processing Time: Orders are typically processed within 1-3 business days after payment verification. Orders placed on weekends or holidays will be processed on the next business day.
• Order Confirmation: Once your order is processed, you will receive a confirmation email with your order details and an estimated delivery date.
• Tracking: A tracking number will be provided via email once your order ships, allowing you to monitor its progress. Please allow 24 hours for tracking information to update.

4. Delivery

• Estimated Delivery Times: Delivery times vary based on your location and selected shipping method. Estimated delivery times are provided at checkout and in your order confirmation email. These are estimates only and not guaranteed, as delays may occur due to weather, holidays, or carrier issues.
• Delivery Issues: If your order is delayed, damaged, or lost in transit, please contact us at [insert contact email or phone number] within [insert time frame, e.g., 30 days] of placing your order. We will work with the carrier to resolve the issue promptly.

5. International Shipping

For orders shipped outside the United States:

• Customs Duties and Taxes: You are responsible for any customs duties, import taxes, or other fees imposed by your country. These fees are not included in the shipping cost and are determined by your local customs authority.
• Compliance: We are not responsible for ensuring that products comply with local regulations in your country. Please verify that our hair care products (e.g., those containing certain chemicals or aerosols) are permitted in your location before ordering.
• Delivery Times: International delivery typically takes 5-14 business days, depending on the destination and customs processing times.

6. Risk of Loss

Risk of loss and title for products pass to you upon delivery to the shipping carrier. We are not responsible for packages once they are in the carrier’s possession, but we will assist with resolving issues related to lost or damaged shipments.

7. Shipping Restrictions

Certain hair care products, such as aerosols or flammable items, may be subject to shipping restrictions. We will notify you at checkout if a product cannot be shipped to your location. Additionally, we do not ship to P.O. boxes for orders containing restricted items.

8. Address Accuracy

You are responsible for providing a complete and accurate shipping address. If a package is returned to us due to an incorrect or undeliverable address, you will be responsible for additional shipping costs to resend the order. Please double-check your address before submitting your order.

9. Contact Us

If you have any questions about our Shipping Policy or need assistance with your order, please reach out to us:

Kelly Logan Natural Hair Essentials
Email: info@kellyloganhair.com
Phone: (770) 940-7689
Business Hours: Monday-Friday, 9 AM-5 PM EST

---

Note: This Shipping Policy is subject to change. Please review it at the time of purchase for the most current information. For additional terms governing your use of our website, see our Terms and Conditions and Privacy Policy.

Shipping Turnaround

All orders are processed and shipped within 1-3 business days from the date of purchase, excluding weekends and holidays. Once shipped, you will receive a confirmation email with tracking information.

Returns

Due to the personal and hygienic nature of hair care products, we do not accept returns or exchanges. All sales are final. Please review your order carefully before completing your purchase. If you receive a damaged or incorrect item, contact our customer service team within 48 hours of delivery at info@kellyloganhair.com, and we will address the issue promptly.